Refund policy
REFUND AND RETURN POLICY
We want you to be fully satisfied with your purchase from RGLMT.
1. 14-day return period
You have 14 days from delivery of your item to request a return. To be eligible, the item must be in its original condition: unworn, unused, with tags attached and in its original packaging. Proof of purchase is required.
2. How to request a return
To start a return, contact us at contact@rglmtwear.com. If your return is accepted, we will provide return instructions.
Important: Items sent back without first requesting a return will not be accepted.
3. Damage or order issues
Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us promptly so that we can review the issue and provide an appropriate solution.
4. Exceptions and non-returnable items
The following items cannot be returned:
- Custom-made or personalized products.
- Sale or final-sale items.
- Gift cards.
If you are unsure whether an item is eligible, contact us before purchasing.
5. Exchanges
For an exchange, return the item you received and place a separate new order after the return has been approved.
6. European Union right of withdrawal
If you live in the European Union, you have a 14-day right of withdrawal allowing you to cancel or return your order without giving a reason. The item must meet the same return conditions described in section 1.
7. Refunds
After we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 14 calendar days. The original standard shipping charge is refunded. Return shipping costs remain the customer's responsibility.
Your bank or card provider may require additional processing time. If you have not received the refund after 20 days, contact contact@rglmtwear.com.